Return Policy

Checkpoint Charlie's Return Policy

We stand behind our products with an unconditional 3-day inspection period after your item is received. If needed, we will refund the purchase, or repair the item. Problems are very uncommon, but your satisfaction is important to us!

Please call us at 715.258.GUNS(4867) or email to find a resolution or to find a substitution. All returns must have prior authorization. 

All returns paid by credit card will receive a credit to the card used on the purchase (or store credit) once receipt of merchandise has been made and inspection has been completed. Refunds are credited between 3 to 5 business days after issuance. 

To qualify for a refund on an item that is not defective, all returned merchandise must include the following:

  • The merchandise must be in original packaging. 
  • The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
  • The reason for your returned merchandise. 
  • All returned merchandise shipments must be pre-paid, no COD. 
  • All firearms must be shipped from an FFL, using UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
Please ship your returned item to: 
 
Checkpoint Charlie’s
Attn: Returns Dept.
2210 River Forest Lane
Kronenwetter, WI 54455
 
*PLEASE NOTE: You will be responsible for covering the shipping fees on returned merchandise that is not defective. A 10% Restocking Fee may apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 10% Restocking Fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.
 
 

IMPORTANT INFORMATION ON FIREARM RETURNS:

  • Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. 

  • Once a new firearm is transferred to you from the FFL, it is considered used, even if unfired. We DO NOT reimburse FFL transfer fees on returned items!

BY PLACING AN ORDER ON OUR SITE YOU AGREE TO THE TERMS AND CONDITIONS INCLUDING ALL SHIPPING, RETURN AND ASSOCIATED POLICIES ON THIS WEBSITE.

ITEMS DAMAGED IN SHIPPING

Items can get damaged during shipping from time to time. If this should happen, keep the box and all packaging materials. Take detailed pictures of the damaged box and any damage that the items may have. We will need this for insurance purposes. Please email the pictures to checkpointcharlies@outlook.com so we can start the claim process on your behalf.